Payment Operations Specialist
iSun is a technology-driven group of companies with an ecosystem of fintech products under its umbrella. We encompass experts working in the fields of AML/KYC, virtual banking, crypto asset management, blockchain technologies, metaverse development, and more.
We are constantly growing; therefore, we are looking for Payment Operations Specialist to join forces and achieve our growth goals together.
Main responsibilities:
- Daily financial transaction analysis, escalation and resolution.
- Daily work with ticketing system – analysis and resolution of incidents, bugs, other types of requests.
- Analyzing, understanding and reporting bugs/system issues to the development team.
- Daily communication with B2B, B2C clients.
- Cultivate positive, long-lasting customer relationships to drive retention and loyalty.
- Analyzing clients needs and preparing new functionalities suggestions to development team.
What we expect:
- Previous experience working in customer support or a client-facing role. Compliance/Fintech knowledge is a nice bonus but not required.
- Excellent communication skills, both written and verbal (English, Lithuanian, Russian(nice to have))
- Empathetic, patient, and customer-focused attitude.
- Problem-solving skills with the ability to think critically and offer creative solutions.
- Ability to adapt to a fast-paced, evolving environment and handle multiple tasks effectively.
You would get:
- Fast-growing fintech business within the cryptocurrency industry.
- Additional medical insurance for employees who worked for 1 year at the company.
- Cross-cultural team environment: our team has members from all over the world – 15 different countries under one roof.
- We strongly believe in progression, both in terms of the company and people. That’s why 21% of our employees have already reached their next career step within 10 months.
- Ability to improve your physical health: company sponsored volleyball, pilates activities, discount for gym membership.
- Wide range of discounts using perks.lt program.
- Emotional well-being platform Mindletic.
- The monthly gross base salary range is 1200 - 2200 EUR.
- Department
- swissmoney
- Role
- Operations
- Locations
- Vilnius
- Remote status
- Hybrid Remote
About iSun
Founded in 2018, iSun has rapidly expanded since its inception in Zug, Switzerland. Today, we are an international organization with offices in Switzerland and Lithuania, boasting a diverse employee community representing 15 different nationalities. We are constantly seeking talented specialists eager to join our growing company, where Swiss quality tradition is fused with bleeding-edge technological solutions in finance, identity verification, and more.
At iSun, our company culture revolves around forward thinking. While many offices now offer amenities like table-football and snacks, we go the extra mile by providing exceptional benefits not yet common in our industry. From health insurance for long-term employees to programs promoting a healthy work-life and emotional balance, we strive to create an environment that makes our team proud to be part of the iSun family.
Our forward-thinking approach extends to career growth opportunities. In the past year alone, nearly a quarter of our employees earned promotions. We believe in long-term partnerships and growing together with our team day by day and year by year.
Payment Operations Specialist
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